Energize your career with these classes from Human Resources. For course locations and more information, call 215-898-3400 or visit www.hr.upenn.edu/learning. Registration required.

Marc Buckingham on Great Management

Marc Buckingham, author of “First Break All the Rules,” lets you in on the secrets of being a great manager. After conducting more than 80,000 interviews over 25 years, Buckingham has found that great managers do not hesitate to break virtually every rule held sacred by conventional wisdom. They do not believe that, with enough training, a person can achieve anything he sets his mind to. They do not try to help people overcome their weaknesses. They consistently disregard the golden rule. And yes, they even play favorites. This broadcast includes a 30-minute Q&A session with Buckingham.

- Nov. 20, 11 a.m. to 12:30 p.m.

Kenwyn Smith on Leadership in an Abundant World: The Case of MANNA

Come and listen to Kenwyn Smith’s story of how a group of seven individuals transformed a modest initiative to serve food to those with HIV/AIDS into a vibrant organization called MANNA (Metropolitan AIDS Neighborhood Nutrition Alliance).

Professor of organizational psychology at Penn, Smith chaired MANNA’s first board of directors and is the author of several books, including “Paradoxes of Group Life: Understanding Conflict” and “Paralysis, Movement in Group Dynamics.”

A copy of Smith’s book, “MANNA in the Wilderness of AIDS: Ten Lessons in Abundance,” will be raffled. Feel free to bring your lunch.

- Nov. 25, 12 p.m. to 1 p.m.

The Cornell Interactive Theatre Ensemble

The Cornell Interactive Theatre Ensemble (CITE) is an award-winning group of actors and facilitators who, through a number of carefully scripted scenarios and follow-up dialogue with their audiences, explore sensitive workplace issues in a safe and open forum. Participants leave CITE presentations with a deeper understanding of problematic situations in the workplace and strategies for managing and preventing such problems. Due to popular demand, HR offers a morning and afternoon session.

- Nov. 21, 9 a.m to 11:30 a.m., 2 p.m. to 4:30 p.m.

You’ll Soon Get the Hang of It

This video examines the theory and practice of one-to-one training and explains why it is important for managers to have the skills to teach people in their care.

Through various workplace scenarios—in a warehouse, an office and a hotel—the video explores the psychology of why people want to learn and what managers can do to help them. The lessons show managers how to put the training into context, break the process into digestible chunks and ensure the trainee practices at every step.

- Nov. 22, noon to 1 p.m.

QOWL workshops

The following is a list of Quality of Worklife workshops. Registration is required. For course locations and online registration visit www .hr.upenn.edu/quality/workshop.asp or contact Orna Rosenthal at 215-898-5116 or orna@hr.upenn.edu. Workshops include an optional half hour for discussion and/or role-playing. Feel free to bring your lunch.

Handling the Hectic Holidays

Many of us find our ability to cope sorely tested during the holiday season. The best laid plans and expectations may disintegrate and fall by the wayside. Recognize your individual stresses and learn ways to enhance the holiday experience for you and your family in this workshop.

- Nov. 21, 11:30 a.m. to 1 p.m.

Eldercare 101

Finding appropriate eldercare services can be a daunting task. The class will equip you with research strategies on how to locate the best services or facilities for your loved one.

- Nov. 5, 11:30 a.m. to 1 p.m.