University of Pennsylvania Health System, Penn Presbyterian Medical Center
How long have you been at Penn?
“I’ve been at Penn Medicine since 2005. I originally started as a staff nurse at Rhodes 5, which was the trauma [intensive care unit] at HUP. I was there for a little under three years, and then transitioned into a leadership role for Penn E-lert, which is the telemedicine program for the Health System. In December 2011, I became the nurse manager for the surgical ICU.”
What are some of your job responsibilities?
“I have 24/7 accountability for staff and budget. I am also responsible for quality outcomes, patient satisfaction, nurse satisfaction, and [registered nurse-doctor] relations. I currently have on my unit over 70 nurses and 15 ancillary staff, unit clerks, and a clinical nurse specialist.”
What sort of patients do you see?
“We take care of all types of patients, from the trauma and surgical critical care patients to general orthopedics, ortho-trauma, general surgery, and gastrointestinal. At the present time, we also are caring for neurological patients, neurosurgery patients, neuro-trauma.”
Is one particular form of trauma more common than the others?
“We have a lot more blunt trauma just because of the area that we serve. Motor vehicles accidents, gunshot wounds, stab wounds are common, but leading the way, we see our share of falls.”
What has the new Pavilion for Advanced Care provided for you and your staff?
“It has state-of-the-art technology. We’ve always been providing world-class care at Penn, and then you give us an opportunity to work at a place like this that has all the bells and whistles—it just demonstrates that we’re still providing world-class care, but now we have a better mechanism to deliver that care.”
Do you have a favorite part of your job?
“I think it’s the relationships. I think that’s with any job. A lot of people like what they do, but it’s the people they work with that really keep them grounded. I pride myself on having a very healthy work environment here between my staff and myself, and between my colleagues that I work with. The people that I come in and I see everyday is definitely the biggest perk, and seeing that I have the ability to make a change.”